So this morning, I answer the phone to have a guy ask me about the USB Christmas trees we carry.
Me: Yeah, I got some in stock.
Man: And I hear they're discounted?
Me: No, they're ten dollars each.
Man: I was talking to a girl at Westmount, and she said that any store would be able to give me a deal on those.
Me: Well, it's really manager's discretion. That would be something my boss would have to clear. What the girl promised you at Westmount would usually only apply to that store. it's a case by case basis.
Man: Is L there?
Me: No, L's the manager of the store downstairs. M's the manager here.
Man: Okay. I'll just get the phone number to downstairs.
Me: Certainly. Here you go.
No problems, right? Fast forward three minutes...
I answer the phone.
Woman: Hi, I'm the wife of the customer who just called about Christmas trees.
Woman: I'd like to speak to your manager.
Me: I'm the assistant manager.
Woman: I'm wanting to get the number to head office because of how you treated us.
Me: (starting to bristle) Pardon?
Woman: The last time I called head office, they told me whatever one store promised, the others would honour.
(I'm pretty sure that's bullshit. The hairs on my neck stand.)
Me: As I told your husband, that's completely at the manager's discretion.
Woman: Well, it's kind of convenient that your managers aren't here. L's not downstairs, M's not there, the girl I was talking to at Westmount isn't working today.
(Because, I thought, they've OBVIOUSLY left to spite you, bitch.)
Me: I'm sorry, ma'am, if that's what Westmount wants to do for you, that's something only Westmount will do for you.
Woman: Give me your head office's number. If you're not willing to do it for me now, you'll do it when they tell you to.
I start vibrating in anger. Seriously.
Me: Here you go. This is my district office's number. If you really want these trees at the price that Westmount told you, I could always send them out to Westmount.
Woman: You can do that?
Me: If Westmount asks for them, yes. You'd have to have them bring them in for you.
Woman: So I couldn't ask you to?
Me: No, it'd have to be them. (Well, that's not true. I could've sent them out if you didn't decide to anger me. But too bad. Not helping you now.)
Woman: I'm calling head office.
Me: If you feel that's best.
At that point I would have hung up, but she kept on irritating me, leaving me to fume and vibrate in silence, because if I had opened my mouth at that point, I would have given the bitch something to complain about. But, man, after I put down the phone, I was needing to let out some anger, let me tell you...